Appeals & Complaints Handling Process
Star Certification UK Ltd. handles each appeal & complaint very seriously so that our client will be satisfied. Any client shall make a complaint to the Managing Director of Star Certification at info@starcert.co.uk in respect of the any scenario related to our business services delivered to the respective client. Also any client shall make an appeal to the Managing Director of Star Certification in respect of the following scenarios:
- Decision of Suspending, withdrawing or denying of certification
- Decision of non-acceptance of client’s application for certification
Below is the summary of Appeals & Complaints Handling Process:
| Phases | Action |
|---|---|
| Phase 1 | Client Appeals/ Complaints to Star |
| Phase 2 | Recording the Appeal/ Complaint by Star |
| Phase 3 | Review of Appeal/Complaint by an Independent Appeals/Complaints Panel in Star |
| Phase 4 | If Accepted, Investigate the Appeal/Complaint by an Independent Panel in Star |
| Phase 5 | Take Appropriate Corrective Action by Star |
| Phase 6 | Communicate the Appeal/ Complaint Results to Respective Customer |